01Pillar 01
Strategy & Discovery
Identify high impact use cases, assess readiness across people, process, technology and data, and build a phased roadmap with measurable outcomes.
Our three pillars
From first idea to 24x7 operations.
One partner across the full lifecycle: we discover what is worth building, build it, and keep it running.
Service 01
AI & Intelligent Automation
We build AI systems that do real work: email triage, document processing, retrieval assistants and agent workflows on Microsoft Azure. Every build starts with an evaluation set drawn from your workflow, not a demo dataset, and humans stay in the loop wherever an error is costly.
What we deliver
- ✓AI agents and workflow automation integrated with Microsoft Graph, Azure SQL and your business systems
- ✓Retrieval augmented knowledge assistants on Azure AI Search across policy, compliance and operational documents
- ✓Model benchmarking on a golden set, with regression testing after every change
01
AI Strategy & Discovery
Build a roadmap for successful AI adoption
- ✓High impact use cases aligned to business goals
- ✓AI readiness across people, process, technology and data
- ✓A phased roadmap with measurable outcomes
02
Knowledge Intelligence
Turn enterprise knowledge into business value
- ✓Secure AI knowledge assistants using RAG
- ✓Insight from structured and unstructured data
- ✓Find information instantly, decide faster
03
AI Agents & Automation
Automate business processes with enterprise AI
- ✓AI agents for repetitive workflows
- ✓LLMs integrated with business systems
- ✓Intelligent automation and orchestration
04
AI Adoption & Enablement
Empower your workforce to embrace AI
- ✓Microsoft Copilot and generative AI adoption
- ✓Role based training for business and tech teams
- ✓Governance, security and responsible AI
How we test and select models
Reliability is not assumed. It is measured before and after every release.
Optimise for cost per successful outcome, not cost per API call.
01
Golden set evaluation
Outputs scored against human labelled examples: accuracy, precision, recall, F1.
02
LLM as a judge
A strong model grades outputs at scale, spot checked against human ratings.
03
Human expert review
Domain experts audit samples and edge cases before go live.
04
A/B testing
Models or prompts compared on live traffic with real user outcomes.
05
Regression testing
The full eval suite re-runs after every prompt, model or data change.
06
Red teaming
Adversarial inputs probe for safety gaps, bias and failure modes.
Selecting the right LLM: five steps
Also weigh: context window · data privacy · deployment · rate limits · vendor stability- 1Define the quality barSet the minimum accuracy, latency and budget the use case requires.
- 2Build a real eval setCollect 100+ representative examples from your actual workflow.
- 3Benchmark candidatesRun shortlisted models on the same set. Record accuracy, P95 latency and cost.
- 4Compare cost per successful taskCost per request divided by success rate is the true price of quality.
- 5Right size the choicePick the most economical model that clears the bar. Route simple cases to smaller models.
- Latency
- Time to first token and end to end, reported as P50, P95, P99.
- Cost per request
- Input and output tokens at provider rates, tracked per completed task.
- Throughput
- Tokens per second, requests per minute, tokens per request.
- Task success
- Correct outputs over total, against a human labelled golden set.
- Hallucination rate
- Unsupported claims, via human review or automated fact checking.
- Availability
- 99.9% uptime is roughly 8.8 hours of downtime a year.
Service 02
Cybersecurity
Security isn’t a report. It’s an operation.
Western Nomads builds and runs Microsoft security environments across Sentinel, Defender and XDR, backed by dedicated security teams and 24×7 SOC operations. From detection and incident response to threat hunting and vulnerability management, our engineers work inside your operating model.
We build the controls. We run them. We respond when it matters.
24x7SOC operations
3enterprises being served
17,000endpoints are managed
What we deliver
- ✓Assessment: M365 and cloud posture, identity, vulnerability and penetration testing, Copilot and AI readiness
- ✓Delivery and implementation: Microsoft Zero Trust with Defender, Sentinel, Purview and Entra ID
- ✓Monitoring and SOC: 24x7 L1 to L3 triage, managed detection and response, threat hunting
Three pillars, one accountable team
Assess. Engineer. Operate.
Assess what is true. Engineer the controls that fix it. Operate them around the clock.
Service 03
Dedicated Teams & ICT Workforce
This is how we deliver everything above. Dedicated engineers who join your team, your standups and your accountability model, rather than a ticket queue in another timezone. We have staffed specialists into European enterprises alongside the AI, cloud and Power Platform engineers who build our own solutions.
What we deliver
- ✓Security and network: SOC specialists, Palo Alto engineers, incident and alert management
- ✓Engineering: AI and ML, backend, cloud, QA, PHP and Angular, Power Platform, SharePoint
- ✓Delivery: solution architects, project managers, agile coaches, infrastructure scrum masters
Dedicated Teams & ICT Workforce
Why companies choose Western Nomads
No lengthy recruitment process. No long-term commitment. Just a senior developer who works as part of your team from day one.
Staff augmentation
Senior engineers across the stack you already run.
Engagement models
Work with us the way that suits you.
From a single dedicated engineer to a full capability centre in India.
Dedicated Developers
Engineers who work as part of your team, on your projects, full time.
C2H: Contract to Hire
Start on contract, then move the engineer onto your own payroll.
BOT: Build, Operate, Transfer
We build and run the team, then transfer it to you.
GCC setup in India
Setting up and scaling your Global Capability Centre in India.
Service 04
Managed Services
Some systems cannot stop. We provide continuous cover for security operations, network, and AI systems already in production. Our engagements do not end at go live: the underwriting automation platform we built is still under active development with our team. We also modernise IT service management with AI, so ticket triage stops consuming senior time.
What we deliver
- ✓24x7 operational cover for security and network, staffed by named specialists
- ✓AI driven IT service management modernisation
- ✓Run and improve for AI in production, including regression testing and cost monitoring
Service 05
Intelligent Workplace & Microsoft 365
Make Microsoft 365 work harder for your people. We modernise your workplace, secure your Microsoft 365 environment and drive Copilot adoption, from readiness and strategy to deployment, training and measurable business impact.
What we deliver
- ✓M365 Transformation: Teams, SharePoint, OneDrive, Exchange, Intune & Entra
- ✓Copilot Adoption: readiness, licensing, use cases, training & adoption
- ✓AI at Work: Copilot, agents, automation & intelligent workflows
- ✓Security & Governance: identity, data protection, compliance & responsible AI
- ✓Continuous Adoption: champions, usage analytics, optimisation & support
490+participants
32sessions
52hours
90%retention
100+use cases submitted
87%delivery quality improvement
Service 06
Data & Analytics
AI is only as good as the data underneath it. We assess readiness across people, process, technology and data, then build the pipelines that make enterprise content usable, including the unstructured half most platforms ignore: policies, contracts, email and long form records.
What we deliver
- ✓AI and data readiness assessment across people, process, technology and data
- ✓Insight from structured and unstructured content, made searchable and citable
- ✓Large scale data acquisition pipelines feeding an analytics data lake
- ✓400+ websites feeding one analytics data lake
